Error Codes - 13009 (Unsupported Resolution On Host Computer)

This error means that the host's computer (the computer that is being connected to) has a resolution higher than Parsec supports (3840x2160). Lower the host's resolution in Windows' display settings to host.

windows_display_settings.png

 

Microsoft RDP issues

This can also be caused if Microsoft RDP is connected simultaneously. Please disconnect from Parsec and RDP, then reconnect via Parsec.