VDD Troubleshooting

This page offers advice for when the Parsec Virtual Display Driver is not working as expected.

 

No displays or blank virtual display

If you observe cases where connecting only displays a blank screen, the resolution on the Parsec overlay shows as '0x0', or you cannot add virtual displays, check these possible reasons behind the issue.

You're not joining your own computer or aren't a Teams/Warp customer

You must confirm that you're connecting to your host computer using the same account, as the owner, or in the case of Team computers, are allowed to connect to it via group membership. If that is not the case, then the virtual display does not take effect and having no virtual displays is intended.

In addition, you must be a Teams or Warp customer to see and modify the 'Virtual Displays' setting. Free consumers can only get access to the 'Fallback to Virtual Display' setting, which adds a single display when no other displays are detected.

The Virtual Display Driver stopped working

Especially if the host Parsec settings do not let you modify the number of virtual displays and appear as if it is uninstalled, it's likely that VDD has encountered an issue. First, check to see if VDD has actually stopped working:

  1. Open 'Device Manager' on the host machine
  2. Expand the 'Display adapters' section
  3. Check if there is a caution symbol on the Parsec Virtual Display Adapter icon

If this is the case, try rebooting your host computer. If this does not fix the issue, you may try reinstalling the display driver from the link in the Parsec host settings.

The display configuration is incorrect on Windows

If the VDD does not have a caution symbol in 'Device Manager', and the virtual displays are visible in the Windows Display Settings, it's possible the monitor configuration on the host system isn't correct and the displays are being hidden. Ensure that the virtual displays are set to 'Extend to this display'.

 

General resolution and scaling issues

You may need to adjust the resolution and scaling settings for the virtual displays on the host computer. Ensure resolution matches the client computer's resolution for best results. If multiple users share this machine, it may be best to set a static resolution in the 'Host' tab of the Parsec app settings - for example, 1920x1080.