Error Codes - 6107 (You Must Re-Authenticate)

This error usually occurs when the IP address you’re using to connect to the websocket is different from the IP address you’re using to interact with the kessel API.

IP Verification - How it Works

When a user logs in to Parsec, either with their email and password or via SSO, they receive a session token that is stored securely on their computer. Our servers monitor how this session is used when accessing our HTTP and WebSocket APIs. If we detect that a session is used from an IP address that has not previously been recorded for that user's account, we block the API request or connection attempt and prompt the user to verify the new IP address by re-authenticating their account.

As a workaround for this error, you can go to the Teams Admin Panel, then the “App Rules” section and toggle off “Enable IP Address verification”

Read more about IP Address Verification