If your client computer does not have a hardware decoder that supports 4:4:4 video decoding, you can use a third party software library called FFmpeg to add software (CPU) based decoding to your client. FFmpeg will be slower than hardware decoder while also using more system resources, so we always advise upgrading to an NVIDIA or Intel GPU that supports 4:4:4 hardware decoding.
In order to add FFmpeg to your Windows Client computer:
- Download this zip file to your computer.
- Go to the Bin sub directory
- Copy avcodec-58.dll, avutil-56.dll and swresample-3.dll to C:\Windows\System32
Note: You must have administrator privileges on your computer in order to copy files into C:\Windows\System32
In order to add FFmpeg to your Ubuntu based client computer:
- Open Terminal
- Type "sudo apt-get install libavcodec58"
- Enter your password
- Agree to any questions